Effective Date: [Insert Date]
Welcome to The Engagency (“we,” “our,” or “us”). By accessing our website, using our services, or submitting your information, you agree to the following Terms & Conditions.
1. Services Provided
The Engagency provides marketing, website design, automation, and related digital services.
Our services may include:
- Website design and development
- Hosting, maintenance, and security
- Local SEO setup and optimization
- Marketing automation and lead capture systems
- Ongoing support and updates
2. Free Website Offer
From time to time, we may offer website builds at no upfront cost.
By participating in this offer, you agree to the following:
- The website build fee is waived
- A monthly maintenance plan is required
- Maintenance plans start at $97/month and may vary based on features and scope
- The monthly plan includes hosting, security, updates, and ongoing support
The Engagency reserves the right to approve or decline applicants based on business fit.
3. Payments & Billing
- Monthly services are billed in advance
- Payments are non-refundable once services have been rendered
- Failure to make payments may result in suspension of services, including website downtime
- Reinstatement may require payment of outstanding balances
4. Website Ownership
- Full ownership of the website may be transferred upon request after all outstanding balances are paid
- If services are canceled, certain features, integrations, or licensed elements may be removed
- The Engagency retains the right to remove hosting and associated services if the account is no longer active
5. Revisions & Ongoing Updates
- Monthly plans include up to 1 hour of updates or changes unless otherwise specified
- Additional work beyond the included time may be billed at an hourly rate
- Unused time does not roll over to future months
6. Client Responsibilities
Clients agree to:
- Provide accurate and complete information
- Respond in a timely manner when input or approvals are required
- Ensure they have the rights to any content, images, or materials provided
The Engagency is not responsible for delays caused by lack of communication or missing materials.
7. Marketing & Performance Disclaimer
While we aim to improve your online presence and lead generation:
- We do not guarantee specific results, rankings, or revenue
- Performance may vary based on market conditions, competition, and other factors
- Any examples or case studies are not guarantees of similar results
8. Communication & SMS
By providing your contact information, you agree to receive communications from The Engagency via email, phone, or SMS related to your inquiry or services.
- Message frequency may vary
- Message and data rates may apply
- You may opt out at any time by replying STOP
9. Cancellation
- Services may be canceled at any time with written notice
- Cancellation does not refund prior payments
- Upon cancellation, hosting and related services may be discontinued
10. Limitation of Liability
The Engagency is not liable for:
- Loss of business, revenue, or data
- Website downtime caused by third-party providers
- Technical issues beyond our control
All services are provided “as is” without warranties of any kind.
11. Third-Party Services
We may integrate or recommend third-party tools (hosting, CRMs, payment processors, etc.).
We are not responsible for:
- Changes, outages, or policies of third-party services
- Fees or terms associated with those platforms
12. Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have any questions about these Terms & Conditions, please contact:
The Engagency
Email: jamielee8473@gmail.com
Phone: 509-594-8473
Website: theengagency.com
SMS Terms & Conditions (A2P 10DLC Compliance)
By providing your phone number and submitting any form on this website, you consent to receive SMS (text) messages from The Engagency related to your inquiry, services, or account.
Message Types
You may receive messages including:
- Responses to your inquiries
- Appointment confirmations and reminders
- Updates regarding your website or services
- Follow-ups related to your application or account
Message Frequency
Message frequency may vary depending on your interaction with us.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier.
Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying:
STOP
After opting out, you will no longer receive SMS messages unless you opt back in.
Help Instructions
For assistance, reply:
HELP
or contact us directly using the information below.
Privacy
Your information will be handled in accordance with our Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes.